How to work as efficient customer services representative for a carpet cleaning company.
Customer desk is considered as the main focal point of any customer services firm. Efficient customer services not only work as a face of any business but also bridge the client to the services provider. Good customer service can groom a firm. Similarly, it keeps the firm on track to achieve its target on time. Once you adopt the skills of good customer services then it seems to reveal all the secrets of success. Providing flawless service, however, is not always easy. So here we have some tips to improve the customers services skills of a business.
Attributes of an efficient customer services desk
- Attentiveness
- Know how of the services
- Knowledge of the locality
- Quickest response to the customer
- Persuasive speaking skills
- Adaptability to the customer requirement
- Patience
- Self-control
- Good listener
- Responsible
- Efficient time manager
- Aware of the workers ability
- Courage to accept the mistake
- Willingness to learn further
- Record the customer feedback
- Manage the customer database
Skills for Carpet Cleaning Customer Services
- Connect yourself to the channel of customer such as call, email, social media or web page.
- Greeting to the customer with your business name.
- Properly listen to the customer and note properly his/her requirement.
- For any carpet cleaning customer ask for the size of the carpet and note.
- Ask for the stuff of the carpet and go for the pictures if possible.
- Convince about the procedure of carpet cleaning with time of operation from start to end.
- Calculate the fee for the carpet cleaning service and convince the customer with fee plus value added tax.
- Share any recent work and contact number of any recent client for reference.
- Firmly confirm the order.
- Schedule the order as per customer timing and note it in the logbook.
- Contact the customer after the services and note his/her feedback as well as inform the customer about your other services for any future reference.
For any further details feel free to contact Golden Leaf Pest Control team @ 050 2936738.
Have a look our other Blogs: Home | How to control Pests in the kitchen | IPM Techniques | Customer service for carpet cleaning
